Support
Help Center
Have a question or need help? Browse our FAQ or contact our support team directly.
📖 The Journey
Questions about reading annotation, mind maps, flashcard system, AI planning, or Apple device compatibility? Contact us via email below.
⚡ Prism AI ERP
Technical support for order management, warehouse system, platform integration, AI Agent features, or data sync — send us an email.
🔑 Account Management
For account registration, password reset, permission settings, or account deletion, email us with your registered email address for faster handling.
🔒 Privacy & Data
For data access, correction, deletion, or export requests, see our Privacy Policy or contact us directly. We respond within 15 business days.
Frequently Asked Questions
How do I request a product trial?
Use the contact form below or email contact@prismai-tech.com to request trial access. We will reach out to schedule a demo and onboarding.
Which platforms does The Journey support?
The Journey supports iOS and iPadOS devices. Prism AI ERP is a web application accessible from any modern browser.
Which e-commerce platforms does Prism AI ERP support?
Currently supported platforms include Taobao/Tmall, JD, Pinduoduo, and Amazon. Additional platforms are being integrated.
How is my data kept secure?
All data transmission uses HTTPS/TLS encryption with strict server-side access controls. See our Privacy Policy for full details.
How do I delete my account?
See our Account Deletion page for the full process, or email us directly.
Contact Us
Fill in the form below, or email us directly at contact@prismai-tech.com
Response Time
We typically respond within 1–2 business days. Data rights requests are handled within 15 business days.